Jet Airways — i am complaining about the jet staffs leniency towards a senior citizens issue bcoz of jet airways lack of efficiency and professionalism

Address:

Darjeeling, West Bengal, 734001

With great disappointment and anger i have to inform that jet airways is tak8ng their customers complaints so lightly which is not at all accepted. Yesterday my parents flew from bagdogra to silchar (Assam) where tjey had to change the flight in guwahati and their boarding pass and luggage were tagged upto silchar but when they got off at silchar 1 baggage did not come when asked to the jet staff he said they could not connect so will get the back tomorrow. And to let u know that my father is a diabetic and all the medicines were in that baggage. Je even requested the staff if they could do some arrangemnet but the staff directly said we canot do anything and u have to wait till the next day. I dont understand how can the aorlines staff not tale responisbilty for theor mishap.

Most important thing he is travelling to a completely new place for the first time and has no idea about the place and those medicines are not available in such a small place. He has to be on med on very 2 hours, since he is a diabetic and a high pressure patient god forbid anything happens who will b responsible. I was really shocked to hear that such an incident woth a senior citizens flying with jet was taken so lightly. I kindly request the jet airways company to consider the emergency of my father's situation and to help and at least provide some kind of interim compensation so that he does not feel stranded in a completely new place.
Customers name: ramesh kumar pradhan.