[Resolved]  Jet Airways — In-Hospitality

Address:

Thiruvananthapuram, Kerala

I booked a ticket with PNR- ULJNFO, RISJEM ; Flt-9W-824-9W-4607, the travel being from Trivandrum to New Delhi with one stop at Bangalore by Jet Airways on 31.8.14, scheduled to depart at 6.05am from Trivandrum and I reached the counter by 5.22 am. As I was coming all the way from Chenganur to Trivandrum Airport, my driver lost his way to Airport and we reached at 5.22am. As I approached the counter and showed Mr.Varghese, my ticket and he told bluntly that the counter is closed. I told him, " please do something; I am not that late either to not consider." He said that the boarding is closed. I asked him that I wanted to speak to his superior. He told its of no use. I begged him to please let me talk to his superior but he was indifferent. One lady came out of the cabin and Mr. Varghese asked her that I wanted to board. She said, " its impossible ", with an indifferent, callous gesture and went away. I requested Mr. Varghese again but he kept on talking to someone at the counter as if he doesn't have ears. After about 10 minutes he told the flight left. I asked him if the Flight leaves before 5. 35 ? but he kept mum.Some of the Airport staff told that these creatures are arrogant and many passengers have left in tears at many times if they are a bit late. The quality of people at Trivandrum Airport Jet counter and the superiors is at par with the sweeper and Wardboy of Government Hospitals. God knows if my ticket was cancelled as the staff at the counter outside of the Airport told me that he cancelled the ticket. I've seen passengers who are late being escorted at last minute by the staff and their names being announced continuously before close down of boarding at other Airports. Was it not possible for Jet staff to consider a man who is late by a few minutes .Can it be confirmed, the time of last boarding and if it was possible for them to make me board and if the flight go before the scheduled time . Is the Jet Officials not liable to explain and work out the possibility if passenger reaches late. I enquired with the Indigo staff and they told me that till 20 minutes to the departure time, they consider boarding How can Jet have people who doesn't even want to speak and explain a passenger . What is the status of my ticket which was cancelled by the staff . I had to shelled out 17000 Rs for the next flight to Delhi. Will I get my refunds, will action be taken against the erring Jet staff