| Address: | 600010 | | Website: | jetairways.com |
I booked a ticket for my wife and baby (8 months old) to fly from Chennai to Pune on 1st May. The flight charge for my wife is Rs.6850 and for the baby it is Rs.2850. This is the total charge before the convenience fee.
The airline neither cannot provide a basinet for the infant nor the infant cannot have an account to claim the miles with a valid seat. So, the infant has to travel on mother's lap after paying almost 41 % of the adult fare and not getting any kind of benefit or a seat for the travel.
My complaint is about that the infants should not be charged or if at all it should be 10 % of the total adult fare and nothing more and provided a seating or a basinet facility as observed in case of international travels.
Airline cannot justify or give me a proper reason for the charge as the call keeps bouncing between departments and the only answer I receive is that it is the management who decided on the fare.
This is where I thought of taking this to consumer complaints.
I would much appreciate if anything could be done toward this unnecessary charges that the Airlines levy on passengers.
Please let me know if you need more information or the message is not clear.
Many thanks
Dr. Nethaji Thiyagarajan, Ph.D. Was this information helpful? | 
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