[Resolved]  Jet Airways — Intentional misguidance and unprofessional and poor customer service

I was informed on more than one occasion from different customer service agents the requirement to upgrade using miles is subject to" business class seats being available." Subsequent to this confirmation, I booked my itinerary for economy class so that I can use miles to upgrade. When I called the agents back to request an upgrade, I was then told by the agent "sorry no business class seats are available." I checked online for a business class seat which showed it was available. When I confronted the customer service rep with this information, i was then told that "those are revenue seats, no miles upgrade seats are available." No point was that information told to me. With regards to this complaint, I have wrote emails, and have called jet customer service and jet privilege number several times over the last week. After being on the hold for significant portion of that time, they do not assist with the matter at all and just bounce my call around. On call instances I was told that no supervisor is available and they are only available between the time of 9 am and 11 am. When I called during this time, I was told that no supervisor is available. During these calls, I was told someone would call me back, to-date I have never received a call from them and have always had to call back and follow-up with the status and to why I received no call even when promised I would receive a call back. My issue that started this whole fiasco still remains pending with no resolution. They are not telling me there is nothing they can do, even though it was their mistake for which I am paying the price. The other option is for me to PAY for a date change upon which they MIGHT be able to give me an upgrade but that is not guaranteed. Basically they are in the business of misleading so that they can get you to pay and subsequently they will provide no service (explains why their reservation desk had competent and friendly employees while their customer service and jet privilege staff is exactly the opposite). They agents demeanor is also very unprofessional.