My sister took jet air flt on 8th morning from mumbai to chennai. When my sister entered the terminal ii for check in counter, one of your loader of his own put the baggage in the check in conveyor. Since she was having excess baggage, she was asked to pay rs 1500.00. The loader grabbed the money rs 2000/- from my sister and paid to the staff at the counter. After the counter staff collected 1500/- and when he was returning the balance of rs 500/- the loader took the money from the counter staff and kept it with him. On seeing this the counter staff insisted him to give to my sister then the loader gave the money to my sister. Then he followed my sister and insisted she pay for his service. Since my sister being a sr citizen and travelling alone, wanting to avoid any scene, she paid rs 50/- to him but this loader forced her to pay rs 100.00
Coming to the point first my sister is a sr. Citizen was harassed by your staff bringing bad name to your company and to the country as well as my sister is foreign national. To take corrective action please fix cctv near the check in counter and make a rule that no loader should follow any lady who is travelling alone. All the more a sr. Citizen. Was this information helpful? | 
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