Jet Airways — Jet airways account suspension

Address:	Mumbai Suburban, Maharashtra, 400099
Website:	www.jetairways.in

REF: Tushar Bhardwaj - JP No.[protected]
ReferenceID=[protected]'

I have been informed by your team that my account JP[protected] is suspended.

I am writing this email with lot of disappointment kindly look into this matter of serious concern.


I have regularly communicated and patiently waited for restoration of my account that has been suspended since May 2016 first under the disguise of routine checkup, for which I have promptly provided all kinds my Personal Identification documents.

Later on regular followup to restore my account access, I have been shockingly informed that my account is still under investigation of by your backed team and later suspended on the grounds that there has been some specious activity on my account.

I have consistently communicated to them to explain me the situation to understand what their investigation is about and what is suspicious activity. I fear my security and privacy is compromised by your system and I might be the victim of some fraudulent activity on my account without my knowledge. (For which I want your detailed investigation report for my review)

Till date there is no revert from your team dispute of repeated attempts to mail and call them to explain the situation.

Kindly refer all my emails and call recorder at your end in detail for your customer service purpose.

It is evident from the communications that your teams response has been suspicious throughout, they are trying their best to use their discretionary powers to cover up the blunder created by them; or is it part of your corporate / customer service policy to dupe your unsuspecting Privilege customers to deny the right and privileges to the eligible members by use of some of your one sided terms and conditions unfavorable to your members.

I am dissatisfied with the way the situation has been handled and there is no attempt by any of your staff to resolve the issue, they have been indifferent throughout (Worst than Air India).

Your team is totally disconnected from the real issue and is not capable to handle basic customer service (Refer the call recordings at 5-8 occasions).


Kindly resolve this matter to logical and favorable conclusion to my satisfaction within one week failing which you can be rest assured that I will have to escalate this matter further to the highest level.

I you have any further queries do reach out to me on my contact number [protected].

Regards
Tushar