I booked the jet airways for my travel from coimbatore to chennai on 4th sep 2017 evening flight (9w 2528). When i came to the coimbatore airport on 4th sep 2017, i was informed at the counter that my seat has been transferred to the air hostess since the air hostess seat got damaged when the flight landed in coimbatore. My final destination was to dubai. I booked the jet airways flight from coimbatore to chennai and booked the emirates flight from chennai to dubai on the same day. Since the jet airways authorities didn't inform me regarding this case priorly and the flight was fully booked, i could not able to catch my international flight on emirates. Jetairways authorities (From coimbatore office) promised that a compensation amount of 10, 000 rs will be given back to me since i have to change my international flight ticket (Business class ticket) and they re-routed me from coimbatore - bangalore (9w 2650) & bangalore to chennai (9w 2736). They filled a form with my account details with my signature and confirmed that the amount would be credited in 8 working days. Till today, the amount was not credited to my account and i didn't receive a single email for the delay. The actual fare for the ticket change was 12, 970 rs. Though it was not a mistake from my end, i agreed to bare the remaining 2, 970 rs. I was sending the emails to [protected]@jetairways.com in order to followup on the compensation amount.
They replied back to my email stating that that "our enquiries indicate that flight 9w2528 on september 17, 2017 was overbooked. Airlines do sometimes over-book flights to ensure optimum utilization of seats. The extent of overbooking of a flight is marginal and is completely based on an analysis of our historical flight wise data of last minute cancellations, no shows and seasonal loads as also the latest trends of traffic observed. For the flight in question, there was an unusual situation, all confirmed guests travelling on this flight had already checked-in prior to your arrival at the counters and hence you were rebooked.
We certainly understand the adverse impact an ‘over booked flight’ situation has on a guest’s schedule. However, i would like to assure you that such situations are rare and uncommon." which is not the reason for the seat change. I had a confirmed ticket and it was not a standby. I have been following up with them for more than 1 month now and am really feeling stressed on this subject. They are saying that the amount has been credited to my account and i told them that the amount was not credited in my account. Am receiving the other transfers to my account. I asked them to check with the accounting section but didn't receive a proper response. I really feel frustrated for choosing the jet airways airlines after these email followups. Was this information helpful? | 
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