Jet Airways — Jet Airways Taken Passengers for Granted

Address:

Pune, Maharashtra

I travelled my flight from Patna- Delhi (9W-0731) and Delhi to Pune (9W-0363) on May 3rd 2015. After reaching Pune, Jet Airways staffs are informing us that due to some problem my baggage were not loaded from Patna airport along with other passengers travelling from same flight. They assured me that my baggage will reach at my doorstep by 12 Noon next day and they will give us a call once baggage will arrive. By 1 PM I didn't received any call from them and when I called on their toll free number (given by their staff last night) they said that there is no update for my baggage. I have my important documents and smart card in that without which I can't even login to my system along with my 1.3 yr old daughters stuff. Today both I and my husband are waiting for that baggage and not able to leave for office. We are now forced to take a leave which is not acceptable at all. I have my costly and important stuff in the baggage- who is responsible for that? Fault from Jet Airways is that they did not inform us earlier (at Patna Airport and then not even at Delhi Airport) and there is no regret. Now, the customer care number has no updates about my luggage-this kind of service is not acceptable from Jet Airways. I dont know where to go now- thats why this complaint against Jet Airways.