Jet Airways — jetprivilege members refund of taxes

Address:	Mumbai City, Maharashtra
Website:	www.jetairways.com

Refer pnr-efhqtm for travel from del to ccu dated 20 august 2017
For refund of taxes against re-scheduled award tickets, jet airways is harassing jet-privilege members by forcing them to visit its booking office / airports... And swiping the member's credit cards on edc machines.
Why can't this refund be processed online to the same credit card used for paying taxes and levies?
What about old and ailing members who can't undertake city travel?
What about members staying several hundred miles away from your nearest office/airport?
Is this disgusting practiced aimed at making money out of members who can't visit your booking office / airports for a host of reasons such as chaotic traffic, exorbitant parking charges at airports and sheer waste of time when this refund can be easily processed online?
Jets delhi-terminal-3 counter staff reveals that despite repeated complaint and feedback on this issue both by jet airways staff and jet-privilege members, this painful and harassing practice of jet airways continues.
Will the management show the decency to cease this painful and customer-hostile practice?
When you can refund udf online, why can't you refund taxes online?
Kumkum biswas