Jet Airways — JetPrivilege Membership#[protected] and case of someone else someone else claiming my JP miles

Address:

Bhopal, Madhya Pradesh

Dear Customer Support Team, I am writing to you with reference to an issue with claiming the JP Miles for my recent travel itinerary from new york (EWR) - Mumbai (BOM) - Bhopal (BHO).On speaking with your customer service executive, I was informed that someone else has claimed my JP miles. The fraud account number that claimed my travel JP miles was[protected]. This is not at all acceptable as my personal and travel details have been compromised.Please note that I need to book the tickets for travelling to Mumbai on 12th March using my JP miles and I am stuck with the issue created by your system. Above all my biggest pain is response from Jet support team every other 72 hrs they are sending me same sugar-coated email and providing me fake support assurance within another 72 hrs.Keeping my faith alive I use to wait for 72 hrs but then again same stupid automated email comes.Please let me know the status of my case and what activity you guys are doing against my complain with you.Also please share escalation matrix available so that I can contact your higher authorities for this case. Hope this time I will not get same email making no sense again. Thanks & Regards, Shivani Soni