Jet Airways — JetPrivilege miles vanished, didn't get special welcome discount as mentioned in mail

Address:	Mumbai City, Maharashtra, 400099
Website:	www.jetairways.com/en/IN/Home.aspx

I have been JetPrivilege member since Jun 4, 2016. I had 3674 JP miles in my account.

However, whenever i tried to book tickets, upon entering my Jet Privilege Number & correct password, a message was displayed on my screen that system was not able to get my membership details.

Also, i was eligible to get a special welcome discount of Rs. 750 if i booked return flight to travel during the period mentioned in the mail that i got from JetPrivilege. I did so, but i didn't get Rs. 750 discount.

I dialed their customer care number & recently their executive credited 2506 JP miles in my account. Upon being enquired about why less than 3674 miles were credited, he told me to write to [protected]@jetprivilege.com.

I forwarded emails that i received from JetPrivilege mentioning my JP miles & the offer to [protected]@jetprivilege.com.

A person named Ali Shiri who initially responded to my mail stopped responding. The last response i got was:

"Further, a copy of the below correspondence has been forwarded to the concerned department ([protected]@jetairways.com) who will revert to you shortly."

It has been 4 days. I didn't get a mail either from Ali Shiri or from [protected]@jetairways.com.

Their JetPrivilege system is not proper, that is why my JP miles vanished automatically.

I still don't have my original 3674 JP miles in my account. Also, they didn't do anything about the offer that i didn't get despite of being eligible for it.