Jet Airways — JP Miles and redemption and no response from customer care or grievance cell

Address:	Mumbai City, Maharashtra, 400099
Website:	www.jetairways.com

Copy of email sent to Jetairways and details of problem

Dear Sir

I wish to inform that I am trying to book flight from canada to India through JP Miles redemption but not able to do and shows with all dates not available means, Jetairways is not interested to get benefit to JP Member traveled frequently with same airline.

I have tried calling to service centre but when I said I want to use JP miles redemption for ticket booking, he started telling his system is not working and not able to even tell fare and taxes. again meaning for all other things system is working but for JP redemption system is not working.

Please refer below mail of my complain in September 2015 to Ms.Mansi Bhatia, I regret to inform that even she has bothered to reply on this complain and resolve query.

I want to book ticket now but no support from Jetairways even for online booking and service centre.


With regards

Kashyap


----- Forwarded Message -----
From: Kashyap Mistry
To: "[protected]@jetairways.com"
Sent: Friday, 25 September 2015 11:19 PM
Subject: Fw: complain : 'ReferenceID=[protected]' JP Number:[protected] Redemption process for international booking


----- Forwarded Message -----
From: Kashyap Mistry
To: "[protected]@jetprivilege.com"
Sent: Saturday, 26 September 2015 10:29 AM
Subject: complain : 'ReferenceID=[protected]' JP Number:[protected] Redemption process for international booking

Dear Sir,

I regret to inform that from last two weeks i am continuously communicating with jet airways on phone related to my travel to Canada and JP redemption but every-time I am getting new information and one main thing is that even after sending emails based on advice given I am not getting any response of my email.

I need to book one ticket with JP redemption and other general ticket ( for mother) but its waste of 2 weeks and I think I will be not be able to get better fare due to waste of two weeks.

I wish to complain that your team responding on phone has lack of information and passing different information and conflicting with last communication.

In last one week, I have received two ackow. number for 2 different emails but none of them has still replied.

I request to look into this and solve my complain. I don't expect this kind of response to JP member travelling

With regards,

Kashyap Mistry