Jet Airways — Laptop damage in transit

Address:

Kolkata, West Bengal

I had a flight from Kolkata to dibrugarh via Guawahati on 24.11.2013 of Jet Airways. I had bought a brand new laotop of sony just a day ago and had packed it properly in my luggage for safety. However, when I reached destination and unpacked my luggage reaching home, I found my laptop fully damaged. It took seconds for me to realise that my luggage was mishandled either while loading and unloading or while flight transfer. As I reached Airport for complaint the very next day, personnel in counter said that I am coming one day after flight landing and I should have opened luggage infront of them. Further, They gave some vague excuses too like Airlines is not responsible for any damages inside luggage If airlines cannot take proper care of luggage, why cannot they leave the same at passanger's possession instead of giving such vague excuses. I just need my laptop in well to do condition. I delayed in filing complaint due to no access to internet since a long time Further, I tried many times to add photo proof but it is not taking the same. Abhishek Agarwal [protected]