Jet Airways — late for registration with jet airways faults

Dec 13, 2017

Updated by Anastasiia I, Maksymenko Anastasiia, Ukrainian citizen, bought ticket in Jet Airways direction Delhi-Mangalore 9w - 848 FOR DATE 12/12/2017. Plain departure time is 3:25 pm. I was in airport in Jet Airways cue for boarding registration from 2:12 pm. Cue was SO BIG AND LONG that by the time I reached registration reception at 3:05 pm they told me that it is already too late to register and I have missed my flight and lost my ticket.
There was no any announcement in english for delaying passengers, no any voice call my name or anounce that "please come fast, registration is finishing", there was no chance to get out of the cue with luggage because there is a boundaries in the cue and cue is in serpant way, so once you are in, you can't get out, at list not along with ur own luggage - people stand in the front, people stand at the back and boundaries on the sides.
I'm sure that there is no fault in my side as I came in time! I came 2:10 and flight departure time is 3:25! There was at list 40 minutes to register but because of this long cue line witch I had to bare for one hour I lost ticket and money.
I request that Jet Airways MUST REFUND my ticket cast that i lost by Jet Airways company fault only, or Jet Airways MUST give me opportunity to buy any ticket of their company with minus 7584 rs, amount that I have lost because of nonsense organisation in Jet Airways registration point in indira gandhi airport in delhi.
Plus to all I'm sick person and I have pain attacks and standing one hour in the line caused me heavy pain attack and I had to make painkiller injection to be able to handle this long cue till the end.
Today I will be going to airport to take video from security cameras as approval that I was there in time and it is Jet Airways fault that I had to stand in the cue for so long.
I request jet airways to refund ticket cast in amount of 7584 rs plus my taxi expenses for coming and going from indira gandhi airport witch was 400 rs and 709 rs plus 150rs for car entrance.
As an option, Jet Airways can provide to me free ticket for direct flight from Mangalore to Delhi on 2nd January as compensation of my loss.
In other way I will have to apply my complaint with evidence of Jet Airways fault to Delhi high court.
Maksymenko Anastasiia