I have travelled from Kuwait to Mumbai on 29th April by 9W0573 and carrying 3 checked in baggage weighing 51 kg for which I paid KWD 70 for the extra 11 kg at Kuwait airport. Unfortunately, when I arrived Mumbai, I came to know that one of bag was off loaded at Kuwait airport so I got a file reference number BOM9W85810 and the tag number of the bag was 9W240331.Since I was travelling to Orissa by Indigo at 10.20 am on 29th, I had been told by Jet Airways authority that the bag will come in the next flight and I'll get the bag by home delivery asap.
After repeated phone calls, I came to know that my bag has been routed through Kolkata and from Kolkata it came through Das and Sons courier service in a very cheap way. The bag came through a train from Kolkata to Bhubaneswar and then by a local bus from Bhubaneswar to my home town Dhenkanal. I finally received my bag today(2nd may) afternoon but the bag is damaged from many areas and the food stuffs (expensive chocolates) are melted which and damaged.
It is really unfortunate to see how you handled the things and I have faced lots of problem mentally and monetary.
I have asked for the compensation against my damages and refunding my my excess bag charges(KWD 70) but Jet Airways is not ready to accept the same.
Hope you will consider it seriously and do the needful at the earliest.
Regards
R.C.Sarangi
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