Jet Airways — Luggage

Address:

E1 2DY

I am Zannat-ul-Ferdousee Efa had used your service recently. Through this mail l want to bring into your notice an incidence which reflects the callous and un cooperative attitude of your staff towards their clients I and my Friend (Fatimah Az Zahra) booked a jet airways flight 9w 121 from London to Delhi with scheduled departure of 14 Jan 2016 at 20:50hrs and flight 9W 272 from Delhi to Dhaka with scheduled departure of 15 Jan 2016 13:40hrs. On 14th we reached Heathrow in due time and checked in and collected our Boarding pass from the Jet air lines counter.

I had been allowed with my hand luggage through the security check-in but in a later time I had been told that there is no space in the aircraft seating area, so my hand luggage will have to be carried with other luggage in the luggage compartment rather than with me in the aircraft seating area (in the hand luggage compartment). I categorically told them that this was my hand luggage and of the proper size and does not have a lock so that I could lock it and be sure that nothing will be lost. The flight crew reassured me that nothing will be lost and no one will open my hand luggage and we will receive it as is at Hazrat Shahjalal international airport as it is. But unfortunately when we reached Bangladesh I found my luggage but it was been opened and two of my very expensive gift items were a diamond ring from H. Samuel, one pearl rings from Tk Maxx and one crystal ring from Debenham all of them worth 300pounds from my hand luggage. I tried to contact the airline but It seam there is no one to take the responsibility of my loss.

In this situation I really do not know whom I should talk to or where I should complaint towards. In your website I could not find any complaint form. It there is please direct me towards that or let me know the proper complaint procedure so that I could do needful.

Thank You
Zannat ul Ferdousee Efa
Flight : 9W 121 (Seat : 38K) and 9W272 (Seat: 16F)
Flight Departure – 14 Jan 2016 (London Heathrow T4)
Flight Arrival – 15 Jan 2016 (Dhaka Hazrat Shahzalal Internation)