This is with reference to our luggage lost while travelling from jaipur to delhi. We had hand luggage/baby stroller which we took in flight & was taken by your cabin crew because of less space and they kept it with them.
As this was a hand luggage there was no tag given to us for this luggage.
At the end of journey we asked for the hand luggage & baby stroller from your crew, but as we had baby with us they gave us the stroller and said that we can collect our bag from belt 6, we waited for almost an hour at the airport & got the check in luggage but the hand luggage which we took inside the flight got missing. We have registered our complaint with the jet office delhi, but till date we haven't got any update from your side.
This bag had our baby;s clothes & more than monetary loss it has an emotional value for us & family.
Request you to please take this case at utmost priority & help us in tracing the luggage.
Details are :
Passenger name : saransh jain
Akanksha tandon
Aadvik jain (Infant)
Date of travel : september 15, 2017
Pnr number - wwvrmq
Flight number - 9w 2416
Complaint id - del 9w73443
Hand bag description : dark purple bag
Weight : 8 kgs approx
American tourister
Contact details : bahrain number[protected]
India number - [protected]
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