[Resolved]  Jet Airways — Misbehave and inconvenience because of Jetairways - Missed Flight

Address:

New Delhi, Delhi

Hello Jetairways,

It is very hard mail because of that inconvenience which my sister get only because of Jetairways delhi airport authority staff.

I am Gaurav Pahwa a privilege member(Blue+ card holder) of jet airways and my Privilege ID is :[protected].

Brief About Problem Faced by My Sister at Delhi Airport (Dr. Preeti Pahwa)

Yesterday(3rd June) My Sister was about to fly Delhi to Pune for her Annual exam(MS) as per ticket PNR No. LCLNTP(under redemption of JP miles), when she reached at airport check in counter almost 47 Min prior to scheduled departure, which was at 6:25 AM and she reached there at 5:38AM, your check In counter guys were responding, you are late and you need to rush because check in has been closed, Although after requesting them(1 guy name was Prabhat) they convinced and accept my sister luggage with these baggage ref TAG no’s(9W2513PNQ, 9W791IDR, 75899W790896) for check-In, but immediately after 1 min they replied, sorry we can’t allow you to check in because you are late although they people were wasting time in useless discussions(like where you are coming from, when you bought this bag, did you buy this bag for this journey etc..etc).

After that around 6:10AM they said sorry, we can’t help you, please book another flight, when my sister requested for rescheduling they said it is a redemption deptt. who is responsible for this type of matter and they will open their customer lines at 9:00AM.In this whole discussion that flight has been missed, and that exam as well for which my sister was flying to Pune.

Now my point is that what kind of rules you have??If your Staff is not able to fulfill them, once they said, you need to rush and immediately after a min they replied sorry we can’t allow you to check-In although they guys were having enough time for useless gossips..

Answer me, who will be responsible for that loss, which my sister has already missed her EXAM for which she were preparing since 1 year(Annual Exam-MS-ENT)??

Why Your redemption team is not available at Airport premises, if Airport regular staff is not having any authority to take decisions for this type of tickets??

Once your airport staff Tagged ref to (9W2513PNQ, 9W791IDR, 75899W790896) my sister’s luggage and immediately after how come they denied to check-In. Are they mad or out of their mind who doesn’t know how to deal with passengers..?

Answer to all of my questions and let me know how you can compensate this huge loss which I got because of your illiterate jet airways Airport staff??

If I will not receive any satisfactory answer from your side, I will be bound to take help from consumer foum under Human Harassments Law through Jet Airways

BR//Gaurav