Jet Airways — misbehave done by jet airways employee at lucknow airport

Address:

Lucknow, Uttar Pradesh

Date:22.07.2017, time:16:30, domestic airport lucknow, filight 9w2638
Passenger: mr. Ram bhavan was traveling to muscat from lucknow (9w2638) via delhi (W598)

Passenger reported @ 14:30 hrs. Lucknow airport jetairways counter to board for delhi but jet staff denied to board stating counter closed (Flight time was 17:20 and passenger reported 16:30, 50 min before as it was domestic flight). As we were trying to convince, jetairways staff miss. Komal started shouting and misbehaving.

Mr. Rambhavan is my nephew, he tried to communicate me through jet ticket counter (Lanline), miss. Komal spoke with me, when i said ram bhavan has reported 50 min before for domestic flight - she said "jyada hoshiyar mat bano".

Then i reached jetairways ticket counter and asked miss. Komal, do you speak with customer like this, she again started shouting. I asked her name, she denied and threatened me that if i do not leave counter she will call cisf staff stating i am harassing her. I left counter.

I was trying to meet jet senior staff to complain miss komal's behavier, knocked airport duty manager door but could not succeeded. Other person was sitting in jetairways ticketing counter, he also denied to help me to reach any senior staff. Then i took visitor pass and went inside visiting area.

Miss komal reached that area started shouting on me and threatened me to do fir against me that i have threatened him. One lady staff from cisf at visitors area asked her not to speak like this, she started shouting on cisf staff also. Miss komal went to cisf commanding officer and bring him. She again started shouting on me and cisf lady, then commanding officer become angry on miss. Komal and asked her to stop shouting. Then only she stop and the same time other jet staff came and took away her.

Unfortunately about 1 hrs. Episode, i tried to meet sr. Staff from jetairways but could not meet. I asked komal name but she denied stating i can't ask her name as its personal. Finally, i could her name only from cisf commanding officer. All this issue can be found on cctv at visitors gate lobby.

Please look into the matter and convey action taken against her.
Mohan lal
#myjpnumber:[protected]
Email id: mohanlal. [protected]@gmail.com
Contact no.: +[protected]