Jet Airways — misguidance and bad service from the airlines.

Due to father's cardiac arrest, i had to hold back from boarding the jet airways, 9w0907q of 18th september 2017. I reported the matter to the then jet airways reception facilitator, mrs ruchi,
And asked her to help and cancel the ticket. Although, she helped in getting back my luggage after waiting for more than 1 hour till the flight took off, but i was not guided about cancelling the same and was later told to get the cancellation and refund done by the makemytrip. I have shared all the hospital related documents with either of you and makemytrip on their part has, however, acknowledge d the issue and is awaiting the refund from your end. Please consider my case and help in getting the full refund and obliged.