Jet Airways — Misguiding & cheating experience

Address:

700031

This is cheating & unexpected experience from the brand like Jet Airways. I bought 6 tickets for Goa from Kolkata on 2nd December, 2015 through akbartravels. There is a small spelling error with 2 of our family member's name. Instead of BHATTACHARJEE it was BHATTACHERJEE. I called the JET AIRWAYS helpline no. yesterday night & conveyed the things of the small error of spelling, I was expecting to discuss with this matter to him. The person whom I talked 1st around 2 o'clock at night, he was so arrogant & impatient that after listening the things he forced me to cancel that 2 tickets immediately. He instantly did that & gave me a cancellation no. UBQYXO & quite the call. Then again I called in the same helpline no. yesterday night after 10 mnts. The 2nd person told me that it showed that it got cancelled & he can't help me now. Otherwise I could talked to Airport Authority & it an be solved as there was not much change in the spelling. This 2nd person was sensible & he gave me more timeto listen my problem. I told himthat I'm flying with family & 3 persons are sr. citizens. I did not get any time to talk to airport authority or any others. the 2nd spokesperson from your end also told me that this tickets are not-refundable & you have 3 months time. SO IT SHOULD NOT BE CANCELLED. I was so shocked by this misguided behavior from 1st spokesperson & become helpless. He even did not told me that these are non-refundable. Instated of that, he told me that icould collect the money from travel agent directly. Being a layman we don't have other option to trusted the representative. That's why again I called JET AIRWAYS helpline no. today morning & had long chat with this new guy named Sunil. He has given me this mail id & told me to explain the incident happened with me. We are supposed to fly all family members together. So I'm requesting you to arrange 2 tickets in same flight. Both the persond are Sr. citizen are ill. So they can't travel separately (AMAL BHATTACHARJEE, AGE-71 & SIKHA BHATTACHARJEE, AGE-66 ). Whatever happened yesterday night was quite unexpected from brand like JET. 1st person whom I talked yesterday night who cancelled my ticket only thought of JET AIRWAYS profit as it's not refundable ticket & he did not give me any time to think & put us in big trouble. If we did not get our other 2 persons seat in the same flight, we can't fly as we have plan to go together and they are ill & aged. I know there was a mistake in the spelling but immediately I conveyed to the authority & was asking if there is any way to solve it. But he did not discuss me spending a little more time instead of that he trapped me telling the rule of Jet & cancelled my ticket. It might be profitable for the Zet Airline & put me in a such difficulty so I'm planning to cancel the journey. If it''s not refundable I could cancel it after long time. Today morning I mailed to the guestrelations mail id. But did not get any reply or phone call.