Jet Airways — Mishandled baggage - bengaluru to dammam

Address:	560077
Website:	jet airways.com

To whomsoever it may concern I was travelling from Bangalore to Dammam on the 29th November 2015. My PNR for the flight was KQEOTN. On my arrival to Dammam, i found out that my baggage had not arrived. I spoke to the Ground Handling Agent who was handling the 9W flight and he had no information to share with me, but inform me that please speak to the 9W staff in the office. I walked for close to 1 hour to locate their office, however there was no staff in the office. later i was told please go to the Check in Counters the staff may be there. I then walked for another hour only realise that there was not a single staff at the check in counters as well. At this point i gave up and left the airport. I had a meeting the next day and had no clothes so i bought myself a set of clothes and basic toiletries which would enable me to attend the meeting. My Bag arrived the next day and they were not able to send it to my hotel. The ground Handling Agent told me that Jet Airways does not provide that service in Dammam. On getting this information, i left immediately for the airport taking a taxi from the Hotel. Which was an additional cost to me. On speaking to the concerned staff to identify my bag and to checks its status, I noticed that my baggage was damaged. I spoke to the Staff and like the previous time he told me that all claims and discrepancies are to be discussed with the Jet Airways Staff. I again took the long walk to the Jet Airways Office and found no one in the office again. I decided that i would return and write to them about my issue. I wrote my complaint on their website and received a prompt response saying they have asked the Airport about the incident and would get back to me. This incident is now 10 days old and have received no information from them in regards to my complain. I sincerely would appreciate you to kindly address my issue with Jet Airways so i can claim from them my cost of expenses for clothes, toiletries, transport and damage of the baggage which would amount to a total of SAR 1500 + INR 23000 for the bag. Thanks & Regards Murtuza Rai