[Resolved]  Jet Airways — Mishandled baggage

Address:

Chennai, Tamil Nadu

To whomsoever it may concern, This is to bring to your notice the plight of Jet Airways luggage handling on International and domestic flights. I travelled with family on December 18th, 2014 to Singapore from Dubai by Emirates Airbus Industries A380-800. To our misfortune, there was no connecting flight to Chennai and Bangalore from Emirates, so we were forced to take a Jet Airways flight. We usually fly only Emirates from the UAE to India and this time we had no choice. We travelled to Chennai on 22nd December 2014 by Jet Airway boeing 737-800 jet (9W 0015, Seat 02C Business class, Airline reference WGGRBQ), arriving at 11am. While transiting to Bangalore, we checked our bags at the belt, we were shocked to see that two bags were totally drenched with an awful foul odor. On complaining, we were told that the reason was some leakage from the a/c vents. We took their word for it and travelled onward to Bangalore the same evening by Jet 9W 2781. To our horror, on unpacking the bags, we found that they were thoroughly damaged with dirty fecal matter spread on the food and clothes inside the bag. The clothes were wet and stinking and they had to be disposed along with the food and the expensive bag which including shopping from Singapore which amounted to a total of Rs.20, 000. If the Jet Airways personnel had told us the truth at the Chenai airport itself where the incident had occured and managed the situation we would not have been so shocked at the callousness of the airline in customer management. We are really upset with the attitude of the Jet staff at the transit lounge and demand that you take action against them and also compensate us for the same, for absolutely no fault of ours. Please do take this matter up seriously and awaiting your reply. You can contact me on the following number in Abudhabi Mrs. Jeejabai Chinappa Mewada [protected]/[protected] Al Raha gardens, Villa #1148, gate no.16, Khalifa city, Abudhabi Please ensure that in future that passengers on your flight are not subject to the pathetic kind of treatment we received on bringing to their notice the sad condition of the hygiene and sanitation on the airplane. Best Reagrds,