[Resolved]  Jet Airways — mishandled baggage

My bag was torn due to negligence of jetairways and complaint raised with jetairways vide no. Blr9w17212, the bag was taken for repair and used different color and material to repair the bag, the bag is looking bad and not in usable condition. Even after repeated follow ups jet airways is not even bothered to respond.
The worst part is i am being a frequent flyer with jet airways and even after talking to there duty manager who promised resolution no action being taken, they have responded saying its just torn, i don't understand how to deal with this people. The bag is still under warranty and such physical damages can be covered.
I urge jetairways to replace / compensate as this bag cannot be used