Jet Airways — Mishandled baggage - not yet delivered

Address:	Mumbai City, Maharashtra
Website:	www.jetairways.com

I travelled from aruba to jfk via jet blue, vs to london and then jet airways to mumbai on 8th october 2015. As my baggage didn't arrive, i filed a complaint #bom9w79049. The attending lady offered me an interim compensation of rs. 2. 000 to buy the bare essentials which i gracefully accepted knowing that the amount is a joke but thinking that my bag will arrive in a day or two. Then the ordeal started. I kept calling at least 3x a day the mumbai number given to me and got a new agent every time assuring me that they were doing the best and that the baggage will arrive next day. As i had to visit many places each for 2 to 3 days, i kept udpating them with my new address for delivery of bag. At the end of my vacation on 24th october, they informed me that the bag has been located and will arrive in mumbai. They will send it to delhi as i was taking my flights (Same route) back from delhi. At delhi airport, i called and was assured that my bag is in a great shape and i can take delivery. Which made no sense as my vacation was over and i informed them to send it back to my place of origin after i had identified it. At the day of identification, i was called between 2 to 3 p. M. By one mr. Sachin (Before that manjit) on 26th october but at that time nobody took my call and thus i kept waiting outside the gate, pleading every jet looking staff to assist. Finally someone called the jet staff from inside. The lady was polite and business like and assured me that my baggage will be delivered to me in aruba by untied airlines on 28th october. The bag has not arrived still at the time of writing. Also my baggage was entirely broken and torn from all sides which the jet staff took good note and even pictures. On the email [protected]@jetairways.com, they keep insisting that rs. 2. 000 paid to me as interim compensation is in fact the maximum amount. Forgetting the fact that i had to endure over 15 days without my baggage, clothing or other essentials. Also the bag worth us $150 is completely broken. I am told that jet airways is breaking all the norms of compensation. But also taking no care to ensure that my bag is delivered as promised.