Jet Airways — mishandling of an elderly passenger at new delhi airport on arrival

With deep regret we bring to your notice that my mother who was traveling with the aforementioned particulars from riyadh to delhi today on 8/5/2018 by 9w-509 under pnr hknucr, has been very badly mishandled on arrival at delhi airport. She has severe osteoarthritis of both knee joints and is strictly prohibited to climb the stairs. We had requested wheel chair assistance, to and from the cabin seat, online and our ticket mentioned that clearly. But unfortunately on arrival at delhi airport she was directed by an arrogant airhostesss to get down. Upon telling the cabin crew about the wheelchair assistance from the cabin seat she was told that their was no provision of wheelchair assistance from the cabin. She was forced to get out of the plain and get downstairs to ask for the assistance. (Nb : she has never gone up or downstairs without assistance for last 10 years.) on getting down with great difficulty she was refused a wheelchair by the ground staff and instead told to go by bus to the arrivals where she would find a wheelchair. She had no option but to comply but even there no one from the staff helped her and instead told her to complain. Finally she had to manage all the distance by foot which was extremely painful and troublesome for her. A 70 year old lady is not treated anywhere in the world like this. This is such an agonozing incident for our family. We have no idea about why this was allowed to happen! Has this something to do with her particular attire? How can your whole staff treat a 70 year old disabled lady so insensitively? We can’t change what happened but i have directed all my family members, friends and acquaintances not to travel by jetairways internationally or locally and to share this shameless and irresponsible attitude of its airlines on all social media so that your realty is made known to the whole world. We can not do anything about what happened. We also know that no action will be taken against this ill mannered air hostess and rest of the inhumanly staff. This is just for your info so that you may prevent this from happening to anyone else in future.
Dr muzaffar ahmad
Mob: [protected]
Riyadh saudi arabia