[Resolved]  Jet Airways — Misinformation regarding cheked in time

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I, KN milli a Central Govt Official, would like to bring your kind attention that I booked an E- ticket no[protected] and PNR-HBTCLK for Mumbai-Bhuj flight-9W-340 on 29/11/2014 and departure time was 15:10 hrs. As per my scheduled of the journey I reached Mumbai domestic Air port –terminal 1-B exactly 14:10 hrs (Meru’S taxi bill) and reported at 14:12 hrs for check-in with showing my E- ticket to jet airways counter no-70, where a male executive was sitting. He told me to queue-up in counter no-71 where, a lady executive was there. After 10 minutes again I enquired counter no 70 that time is very short for check-in, then he again told me that do not be impatience and please be on queue on counter no 71 and advised me need not to worry for the delay. So, I continued queue on counter no 71.By the time, when my turn had come on counter no-71 at 14:29 hrs, the lady executive who was in counter no-71 told that me that the time was late so she cannot accommodate in this flight. I was so annoyed that every detail was reported to nearby manager of jet airways. Then he managed to book another flight 9W 7205 with E-ticket no of[protected] for Rajkot, it is nearest to my previous destination i.e. Bhuj on same day by taking additional amount of Rs 289 from me. I was on Central Govt Duty and I had to report Kandla Port Trust that day itself for important meeting .But could not do that. Moreover, as per govt rules a govt employee cannot travel any private airlines if airindia flight is available at that sector in particular date. That day, Airindia flight was available in this sector (Mumbai-Rajkot). So my TA/DA claims will not settle in my department and I could not report to concerned authority. Therefore, I have lost literary -financially, mentally, physically and departmentally in my reputation due to shear negligence of your executives. So, a minimum compensation of all of these reasons I am demanding f Rs 50, 000(fifty thousand) for the same.Otherwise, the matter will be brought to the knowledge of appropriate forum along with Ministry of Civil Aviation, GOvt Of India.