Jet Airways — Misleading Customer/Providing False/misleading statement/Not refunding money.

Address:

Jalpaiguri, West Bengal, 735102

I had a ticket from IXB to RUH (See Attachment-5 for detail) on 25th Dec.At the time of collecting boarding pass, the person(One Lady) from jet airways not allowing us to provide boarding pass upto Riyadh as I don't have a return ticket and my visa is family visit visa. In actual no where it is written that return ticket is required in case of family visit visa. I told her several time but she denied the fact. Please see below link for your information. http://life-in-saudiarabia.blogspot.com/2015/02/return-ticket-for-family-visit-v...⇄ Please find Attachment-1for my wife's family visit visa(Which is not Tourist visa/Visit visa). I am also attaching the mail in the(Attachment-2 &Attachment-3) from immigration authority where it is clearly stated that for family visit visa return ticket is not required. I told her several time visit visa and family visit visa are not same but she is concentrating on only one word that in your wife's visa it is written that she is "NOT PERMITTED TO WORK". So, for her return ticket is mandatory to get the boarding pass upto Riyadh. After that I told her to confirm this from her senior and the senior personnel from Jet airways also telling the same that return ticket is required for family visit visa. that way jet airways people misguided me and compelled to purchase a return ticket. Now I am coming to the second part which is suffering me a lot- Any how due to lack of time I told her to purchase a ticket from jet airways Bagdogra counter. She took me to the counter and the one employee(Male) from the jet airways book the ticket with the help of my credit card. Before purchasing the I asked several time regarding the cancellation and refund procedure again and again. And every time he his answer was you can cancel and refund the amount by web/calling customer care/any jet airways city office. This was a lie and he misguide me. PNR of the return ticket which I have purchase from Bagdogra is attached in the Attachment-4. On 26th I cancelled the ticket by calling customer care but at that time I came to know that refund amount can only be credited to my credit card after swiping the same credit card to Bagdogra city office within 360 days. I called Riyadh City office of Jet airways(Number: [protected]) they are also denied to refund my amount and told the same that I have to take the refund from Bagdogra counter where I have purchase the ticket. The person from jet airways who purchase the ticket told me the proper rule of refund and cancellation when I asked him, I will never purchase my ticket from Bagdogra jet airways counter. Rather I can purchase from my mobile app. Please take necessary action from your side to refund my amount to my credit card without visiting Bagdogra airport counter. I need the full refund amount(i.e I need the =refund of 150 SAR which is not refundable+ 150Rs credit card charges+ Amount Refund after cancellation which is almost line 14000 Rs approximate) of the ticket as this ticket is not required at all. Due to lack of knowledge of jet airways employees I was compelled to buy the ticket. I am too much unhappy and afraid with the service and level of misguide provided by Jet airways inefficient, armature employees. Quick action will be appropriated. Thanks Subham Sarkar on Behalf of Paulami das. All attachments will be provided if required.