Jet Airways — Missing baggage and no proper response from airport authorities

SHegde

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Since I missed my connecting flight (Air France AF192) from Paris to Bangalore on 24th May due to the delay in AirFrance flight from Boston to Paris, I was moved to Jet Airways(9W 123) . At about, 10.20 am(Paris Time), 24thMay, I was given the JetAirways ticket to Mumbai. I spent almost 11hrs at airport as the flight was at 21:10(Paris time). There was no Jet airways contact person at Paris airport so that I could get information about my check in bags.Finally when I reached the Mumbai airport, I get to know Jet airways hadnt loaded my luggage at all and they just gave me a complaint number and said that luggage would be delivered to my home on 27th May. But I still havent received my luggage and when I call the Jet airways toll free number, I get the same response saying once the luggage gets a custom clearance, it will be delivered. But its already been a day since my luggage has arrived at Bangalore airport. I dont understand when Jet airways haad about 11hrs of time to load the luggage into the flight, why wasnt it loaded and when the luggage has arrived at Bangalore, why isnt it getting delivered. File Reference : BOM9W73099 TAG Number : DL035330, DL035331

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Jet Airways customer support has been notified about the posted complaint.

May 29, 2015

Updated by SHegde Its been 4 days since I have reached Bangalore and I have still not received my baggage. I have lost 5 working days waiting for the baggage at home. Who should be held responsible for the entire mess. I need a clear explaination from Jet Airways as well as compensation for the negligence they have shown with respect to my luggage. I would be travelling to Cincinnati again after 2 to 3 months and if this is the kind of service that Jet Airways provides, then il have to look for another flight .

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Comments

preeti chhabra

from Mumbai, Maharashtra

I took a flight of 13:30 from delhi to bhopal on 26th of May 2015 on Jet Airlines flight no.9W2255 with my son. I had checked in two pieces( two small trolly suitcases ) of check in baggages. When the flight landed bhopal i was able to get only one trolly suitcase of blue colour and the other one of brown colour never came.On lodging a complaint with the airline, they said there was only one tag on my boarding pass and my second suitcase was not tagged which was shocking, due to the carelessness of the officer on duty at the time of my check in baggages.so i was not given a complaint number.
Since that day i keep calling the airline number and talking to various people, went all the way to delhi also by air to know the status of the search spent so much of money but was really disappointing, and to no avail. They never call to update me on the status of the search.I sent many mails to the airline on [protected]@jetairways.com and [protected]@jetairways.com but they never reverted back and when i call they just say we are searching.
They say that if at the end of 14 days(wow!) they are unable to find they would compensate me with some money( based on some weight related calulation) i am hoping i will be able to get back my suitcase, because i am more interested in getting my suitcase than any stupid compensation!!