Jet Airways — Missing baggage -DEL9W43613

Address:

New Delhi, Delhi

On 15th Nov i traveled from Dammam to Delhi on 9W 569. Today is the third day and i haven't received my 2 baggage yet. i came to Delhi for some business purpose, all my essential things are in that bag. i don't have even a dress to change. i don't have any local address here. so i have given my friends address to deliver my baggage. i called many times to cutomer care on 17th and they said it will be delivered on the same day. i was waiting there at my friends room till 10:30 at night and returned. at 11 pm i received a call from delivery boy saying that we have got your bag and we are just starting from airport. it will take one hr for them to reach that address. my friend grandparents are staying there. and i dont wanna disturb them late night. so i told them to deliver on next office hours. today(18th) i called twice jet airways and they committed that they will deliver in two hours. which didnt happen. then i called again to their manager and got a very bad response from her. she told they cant say when you wil get the bag.. they cant commit anything. they have raised request for delivering .. they will deliver at thier time only. i dont understand why jet airways is showing such irresponsible behaviour.