Jet Airways — missing luggage since 5/10/18

Address:	Kolkata, West Bengal, 700099
Website:	[email protected]

My husband dr. Kaushik biswas was travelling from berlin via amsterdam to delhi on 5/10/18 (Kl1822, 9w233 and kl 3816). When he reached delhi airport he was desperately looking for his check in luggage at conveyor belt 9. After an hour he came to know that his baggage had not arrived. He had to proceed to the domestic gate to catch jetairways flight (9w 0963) for kolkata.
He had to submit one liquor bottle (For his driver waiting at the gate eagerly) at the security check in as it can't be allowed to be carried in hand luggage which he had bought from delhi airport where his check in luggage was missing.
After all hassle he was guided to lodge a property irregularity report at the jet airways office and was ensured to provide information within 72 hrs.
Finally after 1.5 hrs harassment and humiliation of the whole thing being totally irritated and upset he boarded the kolkata flight.
But after repeated calling at their toll free no[protected] regularly after reaching since then for nearly 18 days and constant mailing at [protected]@jetairways.com still their has not been any clear statement from their end of our missing luggage.
Whereas his 3 other companion of same flight whose luggage had been missing had received their luggage within 72 hrs.
Why not his? As it contains valuable foreign clothings, soveniers, cosmetics, documents and things for our new born daughter which are emotional.
Kindly ensure either his luggage to be traced back by the company or else if not to provide equal compensation of the entire luggage missing.

Its going to be 18 days now of our missing luggage. We need our luggage back.
Please look into the matter and do the needfull.
As we are waiting eagerly.

Thank you.

Regards
Paromita chakraborty biswas
[protected]