Jet Airways — Missing stroller

Address:	Mumbai City, Maharashtra
Website:	www.jetairways.com/EN/IN/Home.aspx

My file reference number is (bom9w87700)
Want to highlight that the jet airways handling of delayed baggage and compensation department sucks.

Here is what i and my spouse is facing from last one month.

1: our baby stroller and baby car seat was delayed. after doing a follow up almost 7 days we received a call that the baggage is found, we were happy to know this, but when the man came with the baggage he bought only the baby car seat and the stroller was still missing.

2: we continued doing a follow up for next 10 days and then they said we are getting your stroller and since we were not available to check the stroller, the person who took the delivery on our behalf, just took what the jet airways service member gave him. when we saw the stroller, we found it does no belongs to us. the funniest thing about the members working in “delayed baggage” department is that, they have asked us for the image of the lost stroller and we did provided them and still they ended up in sending us the wrong stroller. our stroller was not in black color and they end in sending us black color stroller. this proof how carelessly some of the members are working in “delayed baggage” department.

3: we called them and went back to airport to returned the stroller. this wasted our 3 hours and the money. “this proof they don’t have value for time and money “

4: again we continued doing a follow up and they kept on saying we are looking into it. one day we called they said, they have send a pic of our stroller, please verify and let us know if that is the right one. these people just lie, they end up in sending an email to incorrect email address. even though i corrected the address they are still sending email. “this poofs there are liars also in this department”.

5: we continued to do a follow up and now they said the compensation department is working on the compensation part and its almost more than a month they are still working on it.

Can someone from high authority from jet airways, see the way these people are working. they are ruining the life of common people.

Here are some of the email communications