Jet Airways — missing utility from check-in baggage | ignorance from company

Address:

Bangalore, Karnataka

My name is komal buradkar, my husband was travelling from banglore to singapore with jet airways. Jet airways missed an expensive item from his luggage. It was a very expensive wrist watch. When he received his luggage, there was no wristwatch inside but the empty box.

The watch-box was too tight and nicely wrapped, there was no chance for it to fall down somewhere. Still, the box was intact, no harm. But watch inside was missing. As per the condition of bag that moment, it seemed that someone has intentionally stollen that utility.

After talking with jet airways customer care, they reported the complaint. (Like just an official formality, with no interest of getting in resolved.) even after a month, we haven't received any update on our complaint. We had to follow up every time. After the long wait of 1-2 months, what we got in conclusion, "sorry sir, we regret to inform that there is no such finding from our end."

Bottom line is... They are not ready to take responsibility. There is no discipline, action or customer satisfaction. They just put their hands out of the matter. This is rediculous!

There are not ready to put the claim. We are repeatedly asking from jet airways but they are not responding. No emails. I am upset with airlines and looking forward from you to get it resolved with jet airways.

This was the worst experience we had. We have travelled a lot all over the world with multiple airlines, but jet airways is the worst one. I would recommend all the passenger not to go for jet.

This is not the only complaint. Jet flights are always late, at least 2 hours of delay everytime.

I want my compensation in money form. Either return me back my watch or give me money claim. Period!