Jet Airways — money deducted by jet airways without tickets being issued

Address:

600127

On 29th september 2018, i was booking air tickets from chennai to pune, pune to chennai round trip for two adult tickets toal amount rs 17854, travel date 22nd october 2018
after filling the details and making payment through citibank credit card
message recieved that browser time out and was not redirected to jetairways website and hence tickets were not isuued

and amount of 17854 rupees was claimed by jet airways from citibank

subsequently i was forced to book ticket by sbi net banking, travel date 23rd october 2018
this may please be addressed on an emergency basis and the amount of 17854 ruppes be rfunded immediately as no tickets were issued for amount deducted of 17854 rupees.
complaint has been raised with citibank

my name
s.venkatraman, wifes name uma.v
mobile number [protected]

please do the needful