Jet Airways — No refund for 3 weeks

Address:

Pune, Maharashtra

I had booked air tickets for 4 passengers on 15 th February on Jet airways website for travel from Pune to Paris via Abu Dhabi (3 rd May) and From Zurich to Pune via Abu Dhabi (18 th May). Our PNR is XJYHXU for travel. I had cancelled this booking online on 3.3.2015 at 8.29 pm. of which I have printed communication from jet airways website. It was mentioned that jet airways is in receipt of the refund request and the seats have been cancelled, and the refund would be processed in 7 working days. I did not receive any further communication or the refund amount till 22.3.2015. Therefore I called up the toll free number on 23.3.2015 morning and I was told very casually that the tickets are still not cancelled. I was surprised and shocked to hear that. I was told to write an email to [protected]@ jetairways which I did immediately. In that there has been a delay of 21 days between the day of online cancellation till today. Who is responsible for this delay? To make the matters worse, the refund amount that is way below the fare rules mentioned under the section fare rules. After writing to [protected]@jetairways.com, Ms Neha G has not responded for last 48 hrs. Can anybody help me? Dr Prabhune, 26.3.2015 9.58 pm [protected]@yahoo.com [protected]