[Resolved]  Jet Airways — non-cooperation, mismanagement and, let go approach showing complete unresponsiveness by airport manager incharge

Today, i had to catch a flight at 640am from mum to coimbatore. I had reached airport in time.in a queue for checkin luggage i asked a person handling the queue thrice that i have 640am flight, so should i go ahead of queue and tell the at the counter for boarding pass. Thrice the person mentioned that you will be called shortly by someone to go ahead in the queue. No one came for 15 minutes. After 15 minutes a jet airways lady asks if anyone for coimbatore, i immediately turned up to her. She put me ahead in the queue however even after that it took 10 more minutes for me yo get the boarding pass. So i already wasted my 25 to 30 minutes despite asking several times but no one bothered to hurry up for me for so long.

After that there was huge queue at security wherein also even after requesting i was not being allowed to go ahead in the queue which led to further delay.

I rushed to boarding gate thereafter. The security person name swapnil asked me whether i am for coimbatore flight to which i responded yes. He immediately confirmed to the concerned person at the boarding gate and asked us to rush. By the time we rushed to boarding gate we were informed that we were delayed by 3 minutes as last boarding is only 25 minutes prior to the taking off time. Even after requesting several time to the manager in charge he did not allow me to board the flight and the manager very arrogantly thrashed down my request.

Boarding gate manager mentions i was delayed because of security for which he is not responsible.

Security personell says - he is also not responsible

Jet airways manager says she can't help it because delay is due to security or at boarding get for which she is also not responsible. Despite repeated request the manager did not bother to consider my request.

I and my spouse are regular jetairways customer and we always preferred to fly in jetairways. However, this is the worst experience i have had today with jetairways and the way it has been handles by jet team is completely in ridiculous, unprofessional manner.

I was shocked to have such a misbehaviour especially of manager who could have handled this in a much much better and responsible way. But i was not the only one who was suffering today there were quite a few who also were suffering through this.

I fail to understand how can a people at responsible position working with organisation like jetairways behave in such a rude and unprofessional way with the customers.

I am sure that after this incidence unless i am left with no option i will ever book or recommend anyone jetairways flight.

I seriously have no words. Howmuchever i write will be less today.

Such a sorry state of affairs. I had to waste my precious 11 hours to fly to coimbatore due to 3 minutes delay that too because of inefficiency and mismanagement of jetairways alongwith people at security and boarding gate. I pity jetairways. It was really a "gundaraj" today.

On the top of all, they play a master card to earn additional revenue from victims of jets inefficiency and mismanagement by recovering additional charges for no show and blessing you to provide boarding on next flight which is after 10 hours. Complete chaos!!

Regards,
Prayas jain
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Pnr - prsrnm