Jet Airways — NON CREDITED OF REFUNDABLE AMOUNT

Dear Sir/Madam Refund of cancelled ticket vide vide eTicket No.[protected] & pnr no.HESELU not yet credited in my account as said ticket I was booked ticket through on line for the journey from Delhi to Srinagar on 01 June '2015 at 0715 AM and same ticket canelled on same day between 0930 hrs to 1000 AM i.e. before 24 hrs of ticket booked . The refund required to credit my account full amount after deduction of convenience fee Rs.150/- Now I am reacived a mail from your office that the cancellation charge is INR 2904/- is applicable. As per policy of Jet Airways, Jet Airways has not to charge any fee for cancellation and date change requests within 24 hours from passengers who book their tickets through the airline's website. Sir/Madam I am earlier sent same mail on 11 & 13 June'2015 but no information received till date. It is therefore, I once again requested to you kidly look into the matter personally and re-concil & arrange to return full payment cancelled ticket expect convenience fee Rs.150/- against Ticket PNR No.HESELU at the earliest please. An early action in this regard shall be highly appriciated. with warm regards D A MAJEED