Jet Airways — non refund of money due to cancellation of flight

1. It is intimated that i had booked the ticket from chennai to pune in flight no 9w 493 for 3march 19 for two paseengers, my booking no was xcwlkb. The flight was cancelled but i had not received the refund of rs 11790 against booking amount.
2. There is no response from jet airways. The call center are not receiving any complaint as it is impossible to get the call through due to heavy congestion of line
3. Jet airways company is taking booking and after cancellation of flight not refunding amount.
4. Dgca to intervene and jet airways be debarred to take any fresh booking
And be forced to refund money of customer.
Abhay manglik

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