We have made complaint cum compensation claim as mentioned above, for more than 2 hours delay in Jet Konnect flight being operated by Jet Airways for a Domestic Sector, Ahmedabad-Mumbai, on 7th February, 2015 (Saturday) Evening flight schedule departure from Ahmedabad on 21:30, was delayed up to 23:0 hours and this resulted in missing
connecting International Flight of Royal Dutch Airline from Mumbai, by my son Mr.Dhruv Shukla, who was an international passenger travelling on Jet Airways, for domestic sector, Mumbai-Ahmedabad-Mumbai. Due to non functioning of Web Check-in on that particular day and particular time, my son was unable to do Web Check-in for his first flight, which also prevented him from doing Web Check-in for his following international Flight, when he was informed about substantial delay. We have made complaint through our travel agent in Mumbai and also Directly to Guest relation department of Air line, and they have confessed their flight delay and also issued certificate for passenger's Travel, delayed schedule and delayed arrival of passenger bags at Mumbai.
Despite our genuine complaint and compensation claim for Metal stress and harassment at Mumbai, and Financial loss as We lost International ticket amount and was forced to book Fresh Ticket costing us INR 42, 000/- and there was loss of working man days for my son.We are seeking compensation for this from Airline. Airline is shrinking their responsibility on the ground of their responsibility ends upto Mumbai reaching as Ticket was not Single code, but overlook that their lethargy has impacted passenger and caused tremendous stress and Financial loss, which is claimed as compensation.
We look for your help to get justice in this regards and due penalty action for Airline for their lethargy. Was this information helpful? | 
Jet Connect Flight was delayed by about 1 hour 45 minutes from it’s Scheduled departure time at 21:15 pm from Ahmedabad, and this also resulted in further delay in getting his Checked-in Baggage at Mumbai Domestic Terminal, on his arrival.
Despite his request to Your airline staff at Mumbai arrival lounge, had also not provided him required assistance to get his Checked-In Passenger Baggage faster, so that he can board Inter-terminal coach in-time for picking up his International flight of KLM.
These all made delayed in his reaching to Mumbai-International Terminal for Check-in for his onward International flight connection, and he missed his International KLM flight, which also was confirmed ticket, and he was extremely disturbed, as he had to manage for other alternative flight for his onward International Travel at last moments, and had to spend Rs.42K for new ticket and lost his 2 days working. We have submitted our complaint cum compensation claim to Jet Airways Guest Relationship department in February / March, 2015, but on some or other excuse do not resolve matter. They have also confessed that PNR was having joint code of Jet Air ways and KLM and that is why Web check-in for KLM was not done. Request to take up this matter with Jet Airways appropriate authority and resolve it. Thanks in anticipation.