Jet Airways — Not able to redeem JP miles

Dear, I have accumulated more than 47, 000 JP miles as i am a very frequent flyer of jet airways (Jet Privelage no.:[protected]. Now i wanted to redeem these accumulated JP miles for my next flight (i travel international and domestic every month by jet airways) but i am not able to do so online. When i called customer care and raised this issue they told me to write an email to auhreservations and memberservices. I had sent couple of emails stating my problem but everytime they reply saying please try one more time and in essence there is no resolution. It looks like intentionally jet airways has made their new website in a ways so the customers cant use their accumulated JP miles for booking the ticket. Please help in resolving my issue.