Jet Airways — Not allowed to board flight

Address:

Kolkata, West Bengal

I had booked tickets on Jet Airways flight number 9W 624 (21st September) from Kolkata to Mumbai for my mother (Dipali Sarkar), brother (Avishek Sarkar)and aunt (Rupali Mitra). My mother is a patient and we had booked tickets for taking her to Mumbai for a surgery. Due to road blockade we reached the checkin counter 15 minutes after scheduled time. There was still 30 minutes for the flight to take off. However, we were denied from boarding the flight. Not only that, the airport staff misbehaved and were not even ready to talk. We virtually begged before the duty officers showing them the medical treatment documents and explaining them the urgency of the travel. This has not only resulted in financial burden but also extreme mental harassment and a impact on the patient. We demand strict and immediate action against the airline and due compensation for the harassment