Jet Airways — Pathetic and painful service for Mom with two small kids

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My wife travelled yesterday using JetAirways JW117 flight starting from LHR to Mumbai and departing at 9:20pm from LHR. Worst ever experience she had with JetAirways. She travelled with two small kids so carried single Pram/Stroller holding 2 seats for both kids. One was 3 months and other 2 years old. Security clearance went nice and smooth and she went very early to the gate with the pram and kids sitting in it. No one stopped her or advise her of anything. But when she reached at the Airbus and was about to remove kids from pram and handover the pram to them Air hostess surprisingly said you should not bring pram up to the plane and should have handover behind so go back and handover pram and come again. Total non sense and unhelpful. But wife said there was no one to tell that beforehand and no helpers were present and having said that is this the way of service we expect from JetAirways a lady with two small kids travelling have to undergo such pain. During that time few other passengers passing by fought with Air hostess how you are asking her to go back and re arrange stuff so then they listened and started chasing someone. But at first place they should have helped her fold the pram and have taken the responsibility to handover pram wherever needed but instead they make her wait for 1hour. And after 1 hour someone came and took the pram. But till that time my both girls went cranky and restless and situation was upsetting and disappointing and which adversely affected the whole flight journey which could have been easy. Her baby feed got delayed and both girls thenafter were restless and crying throughout the flight which again affected my wife as she found it very difficult to handle. This happened at LHR airport but painful story didn't finish here. When they reach Mumbai, again she went into surprise pain. She was expecting pram at the door of the airbus when she steps out but no instead they put the pram on the baggage/luggage belt. So again she was misguided and they made her wait for another 40 minutes and then told her to go to the belt and collect the pram as they cant do anything now. SImply trying the patience. What worst they can do. How on earth she could have manage with two kids in hand with hand luggage to walkover all the way to immigration and then the luggage belt. I can't believe on humanity ground how Air hostess or Jet airways as whole can't provide a better service to help Mother with kids ??? We are regular Jet Airways travellers and totally disappointed, upset and angry with the service (rather no service at all). We need compensation for all the trouble mentally and physically caused so far for my wife and two small kids. regards Tejesh Ghag