Jet Airways — Pathetic Experience with Jet Airways - Extreme Anguish

Address:

Indore, Madhya Pradesh

Hi All, On 12th Dec, 2011 i had written a mail of appreciation for one of the manager at Jet airways, Mumbai but Today, 06th-July-2014 with my extreme anguish and unbearable tolerance will i am writing you all that my mother, who is a heart patient and not well faced hard difficulties at the Mumbai airport today when she was about to board Dubai flight. My Mother, Mrs.Kamla Khatwani, PNR - CQJOVT, had traveled thru morning flight from Indore to Mumbai today and she was having connecting flight to Dubai today itself. She has a resident Visa o[censored]AE and she can enter UAE within 1 year - according to UAE laws. But due to non-updated knowledge of Jet Airways employees sitting at Mumbai International Airport, she was not allowed to board the flight. The employees rejected her boarding saying she has to enter within 180 days, and they need a letter from UAE immigration granting permission her to enter if she crosses 180 days. We enquired in UAE immigration that if a person is having a resident visa and if she is having Business Partner Visa as well, she can enter within 1 year. But Jet airways at Mumbai didnt listen to this and finally they asked for the letter which costed my mother financial losses and more than that the mental loss and mind instability. With disheartening state, i am demanding an apology and a compensation for whatever it costed us, the financial losses and the mental torture my mother had been undergone being a heart patient. We were charged hefty fees of AED.430 (Rs.7100) at UAE immigration for the letter asked by Indian Officials at the Jet airways. Also, when my mother is having a confirmed ticket, then too she was charged Rs.5000 extra to get into evening flight today itself.