Jet Airways — refund amount due to cancellation of flight.

Due to cancellation of Jet airways flight 9W - 521 on 29/09/2017 from Jeddah to Mumbai, I approached to my travel agent TAJAWAL, Jeddah office in Saudi Arabia for refund( Tajawal - Booking ID: A[protected] and PNR - BKCTZS).

Travel agent stated:
We regret to inform you that the airline didn't refund your booking as it's used out of sequence, hence we won't be able to refund your booking for the rescheduling of your booking.

Could you pl.look into the matter for arranging refund my amount.

Thanks & best regards,
Dr. Kishor Kumar Chakraborty
[protected]@yahoo.com
Mobile: [protected]