Jet Airways — refund delayed from jet airways, need transaction id for jet airways refund amount

Address:

560100

Hi,

I have cancelled 2 tickets (Pnr: gihhpg) on 16th april 2019, after confirming with jet airways customer execuive that ticket amount will be refunded in 7-10 working days. Since there was jet airways shutdown, we have received call from customer care to either cancel or book with other flight. Hence we cancelled 2 tickets.

Next day i received the refund receipts for both the tickets for rs:62278, but not received any refund to my account till date. Its almost 22 days which has crossed the milits given by jet airways itslef. Jet airways is no more keeping
Their words, am getting fake promisies each time when i call customer care.

So i have called many time to jet airways customer care and got the same answer as refunded, but they are not providing transaction id for the same. They don't even connect to team which handles refund issues.

Also every time i have called and enquired with my bank too, they have not received any refund from jet airways.

Hence i request you to provide transaction reference number (Id) for refund of 2 tickets cancelled by jetairways. Here are the refund receipt number for 2 tickets[protected] and[protected].
Please provide the same, so that i can check with my bank if its delayed by them or jet airways.

Attached are the refund receipt for 2 of the tickets cancelled on 16th april 2019.

I hope jet airways has transaction id if they have transferred to my bank account. If not, i neeed to think of other actions based on response from jet airways. Beacuse i can't take same answer from last 20 days that amount is refunded.

Thanks,
Chethan m c
44-[protected]