Jet Airways — refund for a ticket that was not booked or issued but you took the money

Dear gayatri narvekar

Thank you for your email dated 07/02/19 regarding my refund. I have patently waited 10 working days for this money to come back into my account, and surprise, surprise it’s not arrived???

It’s been eleven days now and i want my money back!!! I know jet airways is in some fanatical difficulty but this is shameful on you.

Please do what you have to do otherwise i will make sure i blog it and it will go viral trust me.

I want an explanation as to what has happened, did the carrier pigeon get shot down over the english channel with the money attached to its leg.

I have to make a joke out of it as i am so bloody angry it’s an understatement.

This will be the last time i book with you and i will make sure all my friends know how bad the administrations is. You seem to forget your not the only airline international or domestic within india.

I expect you to give this your most urgent attention and i want my money back in my account within 24 hours form now, otherwise you will not hear the last of this i promise you.

Most angry and let down

Alexander stanford

From: info
Sent: 07 february 2019 23:56

Subject: re: amsalj stanford 9w[protected]
Sensitivity: private

Dear mr. Stanford,

We regret the inordinate delay in reverting to your concern.

With regards to your email, kindly note refund has been processed for an amount of gbp 165.70, this amount will reflect in ten working days.

We request you to kindly check with your issuing bank.

Thanking you,
Yours sincerely.

Gayatri narvekar
Support analyst – voice of guest

Jet airways (India) ltd | siroya centre, | sahar airport road, | andheri east | mumbai 400 099 | india.
[protected]@jetairways.com | www.jetairways.com


From:
Sent: 05 february 2019 19:10
To: info
Subject: fw: amsalj stanford 9w[protected]
Importance: high
Sensitivity: private

Dear prakashan

Hope this finds you well, just sending you this email again with the attached credit card statement so you can urgently refund me the money taken and no booking made.

I feel this is going on and cannot understand why when a booking has not been finalised the money is not automatically returned to the passenger? You can see i have brought and paid for my ticket and i am happy with my reservation amsalj.

Please can you let me know the refund for the amount of £165.70 has been credited back to my card.

Thanking you for your help and assistance so far.

Kind regards
Alexander stanford

From:
Sent: 02 february 2019 17:52
To: '[protected]@jetairways.com'
Subject: fw: amsalj stanford 9w[protected]
Importance: high
Sensitivity: private

From:
Sent: 02 february 2019 17:49
To: 'info'
Subject: re: amsalj stanford 9w[protected]
Importance: high
Sensitivity: private

Dear prakashan prabhakar namaste

Please see attached my credit card statement showing both charges.

One is the ticket amsalj but the other charge need to come back to me.

Please could you give this your upmost attention so i can get the money back into my account. Thanking you in advance for all your help and assistance with this refund.

Kind regards
Alexander stanford


From: info
Sent: 02 february 2019 13:57
To:
Subject: re: amsalj stanford 9w[protected]
Sensitivity: private

Dear mr. Stanford,

We regret the inordinate delay in reverting to your concern.
With regards to your email, please allow us to mention please allow us to mention we are unable to trace any charges hence we request you to kindly share with us the
Bank statement reflecting the charges for a business perspective it will be highly confidential and it won’t be share with anyone.


Thanking you,
Yours sincerely.

Prakashan prabhakar
Support analyst – voice of guest

Jet airways (India) ltd | siroya centre, | sahar airport road, | andheri east | mumbai 400 099 | india.

[protected]@jetairways.com | www.jetairways.com

From: [protected]@blueyonder.co. Uk [mailto:[protected]@blueyonder.co. Uk]
Sent: 29 january 2019 15:47
To: info
Subject: amsalj stanford 9w[protected]
Importance: high
Sensitivity: private

Hello

I was trying to complete a booking last night and got to the last page put my credit card number in and pressed proceed and the booking had timed out.

I went back in again as i could not find any booking in my name nor did i get a pnr so assumed the booking had not gone through, i went back in again booked my flight was offered an upgrade before i confirmed the book which i took total price was £165.70 and i paid for it with my credit card. Pnr amsaj alexander stanford goa-bom 103/03/19 returning bom-goa 15/03/19

9w0496 origingoa destinationmumbai travel date13 mar 2019 classp pnramsalj
Flight number9w0441 originmumbai destinationgoa travel date15 mar 2019 classp pnramsalj

When i checked my credit card statement 2 payments have appeared. 1, for £165.70 pnr amsalj which should be correct, 2, another payment for £167.80 with no pnr this was the booking that timed out. I should only have paid for the booking under pnr amsalj

Please can you advise me that only one booking has been made and i should only be billed for £165.70 once and the other amount will not be taken.

Kind regards
Alexander stanford