Jet Airways — refund for tickets cancelled by jet not received

Address:

New Delhi, Delhi

Hi team,
I booked a ticket through jet airways (Pnr - bkipjz). My return ticket on 24'th april 2019 was cancelled by jet due to their operational issues. My refund request was raised more than a month back but still i have not received the same. The jet airways is not even sharing with me the refund status and are asking me time and again to follow up with the agent. The agent has already shared the ra number and has filed for refund more than a month back but they even don't have a status update. I would like to have a status update and my money refunded back to me asap. This is so frustrating to chase up for my own hard earned money for so long even after paying for the loss of hefty amount i had to bear to rebook the tickets with the other airlines because of jet operational issues. Jet shouldn't have even taken the money from innocent customers when they had so many issues with their operations. This is a harrassment on the part of jet and they are playing with the money of the customers. I want the solution and my money back asap