Jet Airways — Refund money for ticket

Address:	Mumbai City, Maharashtra, 400099
Website:	Jet airways

My name is parikshitha and i have booked flight for my andaman journey (Up and down) on 02 may 2017.

1) transaction number for on journey:[protected]
Pnr:aqxdft
Pasenger name:
Parikshitha voniadka
Anusha sodankur

Transaction number for down journey:[protected]
Pnr:pygfdy
Passanger name:
Parikshitha voniadka
Anusha sodankur

Issue:
Booked my tickets through irctc portal for air ticket
I have cancelled my travel due to personal reasons. It was written refundable for the flight but now jet airways says ticket is non refundable and irctc points out to jet airways
In the irctc air website it has clearly mentioned refundable but now both irctc and jet airways says non refundable airways say it is not refundable

I have attached the photo for proof