Jet Airways — Refund not processed

Address:

New Delhi, Delhi

On Wednesday, 22 July 2015 9:19 PM, Tina wrote: Sent from my iPhone Begin forwarded message: From: Tina Date: 22 July 2015 12:59:30 am BST To: Info, "naresh.[protected]@jetairways.com" Cc: "[protected]@jetairways.com" Subject: Re: Jet Airways Web Booking eTicket ( LEPWBZ ) - Karam Reply awaited Sent from my iPhone On 21 Jul 2015, at 12:18 am, Tina Karam wrote: Good morning Mr Goyal It's really poor service given by jet airways .Whats the point of charging convince fee when your staff can't provide good service. I tried to make a booking online 28jun2015 but as per your staff the booking failed due to technical glitch but my pavement was charged and the refund has not been processed till date .LAter I made a new booking on 29jun2015. Few questions which are still not answered by your staff 1.if my booking had failed why was the money not refunded till date 2.when I called the call centre why was I asked by priyanka to write an email when the system clearly stated that you guys were keeping my money. 3 why has sunita not answered my question and send me standard email 4why was I not given higher management email address so that they could look into my concerns. I was not given a good service and making a booking with jet airways was not at all convenient so would like my convenience fee of 600 to be refunded to me .will take this to consumer court if this is not address properly.Regards Karam On 20 Jul 2015, at 10:30 pm, Tina Karam wrote: Reply awaited Sent from my iPad On 20 Jul 2015, at 12:51 pm, Tina wrote: Sunita what about my compensation 10more days .i[censored] can read my mail I am looking for compensation .Connivence fee which is charged by jet airways is to give service .in my case u are not reading my mail and replying to my concerns and why was my money not refunded automatically after the failure .pls forward me the email of your senior management who have the authority to read and reply on my concern .refund my 600 connivence fee as I am following up on my booking .othetwise I will take this to consumer court Sent from my iPhone On 20 Jul 2015, at 12:20 pm, Info wrote: eTicket Coupon - Jet Airways Dear Sir/Madam We regret the inordinate delay in reverting to your concern. With regards to your email, refund of INR 11168/- has been processed back to the card with refund referencedated on 28th July 15. This process usually takes seven to ten working days to reflect in your card we request you to kindly check with your issuing bank. Sunita Tripathi Thanks & Regards Jet Airways (India) Ltd | Sahar Airport Road, | Andheri East | Mumbai 400 099 | India. [protected]@jetairways.com | www.jetairways.com From: Tina Karam [mailto:[protected]@yahoo.com] Sent: 20 July 2015 03:59 To: Info Cc: Deepika Poojary Subject: Fwd: Jet Airways Web Booking eTicket ( LEPWBZ ) - Karam This is really disappointing I had made a booking which failed but my money was charged .pls refund my money ASAP.when my booking was failed why was I not refunded till date .i made that booking on 27jun and today is 19jul nearly a month .I spoke to priyanka today and she asked me to write an email rather helping me on phone .dont cancel my pnr lepwbz .looking for a revert and compensation Sent from my iPad Begin forwarded message: From: "Jet Airways Web Booking" Date: 28 June 2015 11:20:23 pm BST To: [protected]@yahoo.com Subject: Jet Airways Web Booking eTicket ( LEPWBZ ) - Karam Jet Airways Dear Mr Karam, Thank you for using our Online Booking Service. Please find attached your Jet Airways eTicket in PDF. Kindly note that you will be required to carry a printout of your eTicket to gain entry into the airport and for check-in along with valid photo identification as mentioned in your itinerary. Enjoy exclusive deals for booking on jetairways.com Complement your journey with JetXtras - a bouquet of convenient value add services to enhance your travel experience. JetXtras JetXtras JetXtras JetXtras Destination guide by TripAdvisor Now know more on where to stay, eat, what to see and do in Pune. Please click on the link below for a quick reference of the destination guide. You can alternatively copy and paste the link in your web browser to view the destination guide. http://www.jetairways.com/process/TripAdvisorCount.aspx?partnerId=5C3D6DD2E25146F286645F10BB85690C&la...⇄ We thank you once again for using our Online Booking Service and for choosing Jet Airways. For any clarifications please write to [protected]@jetairways.com Looking forward to having you on board! Sincerely Jet Airways Team Facebook Twitter Youtube Flickr LinkedIn Foursquare Pinterest Jet Airways CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com Facebook Twitter Youtube Flickr LinkedIn Foursquare Pinterest Jet Airways CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com