Jet Airways — refund not received from airline agent

Address:

Delhi, New Delhi, Delhi

I have booked an air ticket in jet airways from abu dhabi to pune via agent - easy trip planners pvt ltd. The date of travel was 9th june 2019 however airline suspended the flight and passenger could not travel on the said flight.
When we reached out to airline, customer care from airline is simply saying to get the refund from agent and when we reached out to agent, agent is saying that they have not received any refund from airline yet and hence customer cannot be paid.

At the time of booking through agent - easy trip planners pvt ltd., there was no agreement / terms and conditions signed between consumer and agent stating any back to back refund payment policy.